Simple guidelines for your bin rental, packing service, payments, privacy, and access.
If your bins are not a good fit, contact PAKLY on the delivery day before using them. Keep every bin, dolly, label, and zip tie clean, unused, complete, and available for pickup. We will arrange the earliest available return. Once a rental has been used, the standard rental period and fees apply. You may request an early pickup at any time.
When bins are returned early, any fully unused, prepaid additional rental weeks are eligible for a refund after pickup and inventory review; the initial rental week is not prorated after use begins. For prepaid packing help, PAKLY will refund unused time after applying the two-hour minimum and the actual time worked. Approved refunds go to the original payment method and generally appear within 7–14 business days, depending on your bank.
Rentals begin on the confirmed delivery date and end on the confirmed pickup date. Extension requests and payment must be completed at least 24 hours before pickup and remain subject to availability. Customers must provide safe, accurate access information and keep bins secure, dry, reasonably clean, and free of hazardous, illegal, or perishable materials. Stair assistance selected at booking is $10 at delivery and $10 at pickup. Missing or damaged equipment may be charged at the disclosed replacement cost after PAKLY contacts you and documents the issue.
PAKLY collects the information needed to serve you, including your name, contact details, delivery and pickup addresses, dates, package choices, service notes, and communications. We use it to fulfill rentals, process payments, send confirmations and reminders, provide support, improve our service, prevent fraud, and meet legal obligations. Payments are processed securely by Stripe; PAKLY does not receive or store your full card number. We share information only with service providers needed to operate the booking, payment, address, email, hosting, and recordkeeping systems, or when required by law. We do not sell your personal information.
PAKLY wants every customer to be able to use our website and services. We work toward clear headings, readable contrast, keyboard-friendly navigation, meaningful image descriptions, and understandable forms. If any page or booking step creates a barrier, email info@getpackly.com and tell us what you need. We will provide reasonable assistance or an alternative way to complete your request.
Email info@getpackly.com before booking if you need clarification or an accommodation.